After Placing Your Order, Our System Will Automatically Send You A Receipt Through Email And/Or Phone. For Any Additional Inquiries, You Can Contact Us By Texting 604-300-5993 Or Emailing Sales@CandianVaporizers.ca

We Are An Online Only Based Company. All Orders Are Shipped Via Canada Post From Our Warehouse in Vancouver, British Columbia. Occasionally or upon request we will ship orders from our sister company's warehouse in Brandon, Ontario. The Rates We Offer Are Corporate Rates, Representing The Most Cost-Effective Shipping Options Available. For Orders Exceeding $99, Complimentary Free Expedited Parcel Shipping Is Provided.

We Prioritize Discretion In All Our Shipping Practices. Packages Are Sent Without Any Branding Or Indication Of Their Contents From Canadian Vaporizers, Ensuring Complete Privacy.

Most Delivery's Require A Signature, Please Request No Signature In The Note Box When Checking Out If Needed.

Direct Deliveries To Your Shipping Address Do Not Require The Presentation Of Identification. However, If You Are Collecting Your Parcel From A Shipping Carrier, Identification Will Be Necessary To Verify Your Ownership Of The Package.

Your Order Has The Best Chance Of Being Shipped The Same Day If Ordered Before 10am (Pacific Time) Most Orders Ship Within 24 Hours, Though There May Be Delays Up To 48 Hours On Occasion.

We Are A Hard-Working Small Canadian Company So By Ordering With Us You Can Have Peace Of Mind That Everything Will Be Taken Care Of! We Understand That You Want Your Order As Soon As Possible!

*Shipping And Arrival Times Might Be Impacted During Holidays And Long Weekends.

When Using A Credit Card For Payment, Kindly Ensure That The Shipping Address Matches The Address Associated With Your Credit Card Account. Any Deviation From This Alignment May Potentially Result In Delays, As Additional Verification Steps May Be Necessary. If Our System Notifies Us About Potential Fraudulent Order, We Have The Right To Cancel And Refund The Order.

In order to cover the charges imposed on us by our payment processor, we kindly charge a $10 cancellation fee for all orders. If you request to cancel your order but our warehouse is unable to pull it out before it ships, you will be responsible for the shipping costs of the parcel to you and back to us.

If You Receive A Free Gift Card From A Purchase You Made On Our Site. Please Note That These Gift Cards Are Redeemable On Future Purchases Only And Cannot Be Applied To The Purchase That Earned Them. To Ensure Fairness And Security, Thhe Gift Card Must Be Used With The Same Shipping Address And Account Details As The Initial Purchase. *You Will Receive Your Free Gift Card Via Email, Once Your Order Has Shipped. 

*Alternativy, If You Are Wanting To Purchase A Gift Card For Someone You Can Do That As Well.

If a customer provides an incorrect shipping address or if a parcel is returned to us due to any error not attributable to our handling, the customer will be responsible for covering the return shipping fee to our warehouse. Additionally, the customer will also be required to pay the reshipment fee to have the parcel sent back out to the correct address. We strongly recommend double-checking all shipping details before placing your order to avoid any delays or additional charges

If Canada Post Misplaces Your Order, You Are Eligible For A Full Refund Or Replacement. Provided The Shipment Error Wasn't Due To An Error Made By The Person Placing The Order. For Example, Providing The Wrong Address Or An Address Without An Apartment Number Would Result In No Refund.

In order to maintain the validity of the warranty, it is important to report any damaged orders within 48 hours of receiving them.

In The Event That Your Product Is Damaged Or Lost During Transit By Canada Post, We Kindly Request That You Inform Us Promptly.

We Will Then Notify Canada Post, Who Will Reach Out To You For A Detailed Account Of The Incident.

Following This, Canada Post Will Initiate An Investigation, Which Includes The Delivery Driver Retracing Their Steps In An Attempt To Locate The Parcel As Well As Canada Post's Fraud Team Throughly Investigates.

This process may take up to 15 days, and we do not issue refunds or reship your order until the investigation is complete.

We recognize the inconvenience this may cause and extend our sincere apologies in advance if this happens to you. Thank you for your patience and understanding.

We strive to maintain accurate stock levels on our website, but occasionally, our counts may be slightly off. Following a recent website update in early 2024, we've noticed a minor discrepancy with our inventory numbers, particularly with our bong accessories, bongs, and bong parts. Please note that our vaporizer stock remains highly accurate, with no issues reported.

We are diligently working to correct these discrepancies as swiftly as possible. Should there be any issue with your order, such as the need to replace an item or arrange a full refund, we will reach out to you within 5 business hours of your order being placed to resolve the matter promptly.

Thank you for your understanding and patience.