Our system will automatically send your receipt via email and/or phone once your order has been placed.
SHIPPING CARRIER / LOCATION
We are an online only based company. All orders are shipped via Canada Post from our warehouses in Vancouver and Abbotsford, British Columbia. The rates we offer are corporate rates, representing the most cost-effective shipping options available. For orders exceeding $99, complimentary free Expedited Parcel Shipping is provided.
We prioritize discretion in all our shipping practices. Packages are sent without any branding or indication of their contents from Canadian Vaporizers, ensuring complete privacy.
Most delivery's require a signature, please request no signature in the note box when checking out if needed.
Direct deliveries to your shipping address do not require the presentation of identification. However, if you are collecting your parcel from a shipping carrier, identification will be necessary to verify your ownership of the package.
WHEN WILL MY ORDER SHIP?
Your order has the best chance of being shipped the same day if ordered before 10am (Pacific Time) Most orders ship within 24 hours, though there may be delays up to 48 hours on occasion.
We are a hard-working small Canadian company so by ordering with us you can have peace of mind that everything will be taken care of! We understand that you want your order as soon as possible!
Shipping and arrival times might be impacted during holidays and long weekends.
CREDIT CARD PAYMENTS
When using a credit card for payment, kindly ensure that the shipping address matches the address associated with your credit card account. Any deviation from this alignment may potentially result in delays, as additional verification steps may be necessary. If our system notifies us about a fraudulent order, we have the right to cancel and refund.
We require a $10 cancelling fee for all orders.
DAMAGED OR LOST
Should Canada Post damage your product during transit, you qualify for either a full refund or a replacement shipment at no additional charge.
If Canada Post misplaces your product, you are eligible for a full refund or replacement provided the shipment error wasn't due to an error made by the person placing the order. For example, providing the wrong address or an address without an apartment number would result in no refund.
DAMAGED OR LOST PROCESS
In the event that your product is damaged or lost during transit by Canada Post, we kindly request that you inform us promptly.
We will then notify Canada Post, who will reach out to you for a detailed account of the incident.
Following this, Canada Post will initiate an investigation, which includes the delivery driver retracing their steps in an attempt to locate the parcel as well as Canada Post's fraud team throughly investigates.
This process may take up to 15 days, and we do not issue refunds or reship your order until the investigation is complete.
We recognize the inconvenience this may cause and extend our sincere apologies in advance if this happens to you. Thank you for your patience and understanding.