SHIPPING, WARRANTY AND RETURNS INFORMATION

For the fastest response, please email or text us at Sales@CanadianVaporizers.ca | 604-300-5993

We’re an online-only vaporizer store, proudly serving Canadians since 2018. Since launch, we’ve shipped out thousands of orders nationwide from our warehouses across Canada.

Our primary warehouses are located in Vancouver, British Columbia, with a secondary fulfillment warehouse in Brandon, Manitoba. Most orders ship from B.C., but we also process shipments from Manitoba, either upon request or when ordering items.

All orders are shipped via Canada Post using corporate shipping rates, giving you access to fast, affordable delivery. Even better, orders over $99 ship free with Expedited Parcel service.

After Placing Your Order, Our System Will Automatically Send You A Receipt Through Email And/Or Phone. For Any Additional Inquiries, You Can Contact Us By Texting 604-300-5993 Or Emailing Sales@CandianVaporizers.ca

*As of September 25, 2025, Canada Post workers launched a nationwide strike, which has now shifted to rotating regional strikes as of October 12. While some areas are operating normally, delays may still occur. To ensure reliable delivery, we’ve transitioned to Purolator for most shipments. However, if you choose Canada Post at checkout, please note there is a risk your package could be delayed due to ongoing strike activity.

We’ll continue to monitor the situation and keep you updated.*

We are an online-only company, and all orders are shipped via Canada Post from our primary warehouse in Vancouver, British Columbia. In some cases or upon request orders may be fulfilled from our secondary warehouse in Brandon, Manitoba.

We offer corporate shipping rates, ensuring the most cost-effective delivery options available. Plus, orders over $99 qualify for free Expedited Parcel shipping anywhere in Canada.

Looking for items that ship directly from our Manitoba location? Check out our dedicated Secondary Warehouse Productscollection, featuring gear that ships exclusively from Brandon for faster fulfillment in central and eastern Canada.

We Prioritize Discretion In All Our Shipping Practices. Packages Are Sent Without Any Branding Or Indication Of Their Contents From Canadian Vaporizers, Ensuring Complete Privacy. 

Most Delivery's Require A Signature, Please Request No Signature In The Note Box When Checking Out If Needed. 

Direct Deliveries To Your Shipping Address Do Not Require The Presentation Of Identification. However, If You Are Collecting Your Parcel From A Shipping Carrier, Identification Will Be Necessary To Verify Your Ownership Of The Package.

Your Order Has The Best Chance Of Being Shipped The Same Day If Ordered Before 10am (Pacific Time) Most Orders Ship Within 24 Hours, Though There May Be Delays Up To 48 Hours On Occasion.

We Are A Hard-Working Small Canadian Company So By Ordering With Us You Can Have Peace Of Mind That Everything Will Be Taken Care Of! We Understand That You Want Your Order As Soon As Possible!

*Shipping And Arrival Times Might Be Impacted During Holidays And Long Weekends.

When Using A Credit Card For Payment, Kindly Ensure That The Shipping Address Matches The Address Associated With Your Credit Card Account. Any Deviation From This Alignment May Potentially Result In Delays, As Additional Verification Steps May Be Necessary. If Our System Notifies Us About Potential Fraudulent Order, We Have The Right To Cancel And Refund The Order. 

In order to cover the charges imposed on us by our payment processor, we kindly charge a $10 cancellation fee for all orders. If you request to cancel your order but our warehouse is unable to pull it out before it ships, you will be responsible for the shipping costs of the parcel to you and back to us.

We have the auto-deposit feature enabled, which means your bank should not require you to provide a security question or answer. However, if you do encounter a prompt to add a security question, please feel free to create your own question and then send us the password via email. Alternatively, you can use your order number as the password. Our E-Transfer email address is Sales@CanadianVaporizers.ca, and you can also reach out to us through this email for further assistance.

If You Receive A Free Gift Card From A Purchase You Made On Our Site. Please Note That These Gift Cards Are Redeemable On Future Purchases Only And Cannot Be Applied To The Purchase That Earned Them. To Ensure Fairness And Security, Thhe Gift Card Must Be Used With The Same Shipping Address And Account Details As The Initial Purchase. *You Will Receive Your Free Gift Card Via Email, Once Your Order Has Shipped. 

*Alternativy, If You Are Wanting To Purchase A Gift Card For Someone You Can Do That As Well. 

If Canada Post Misplaces Your Order, You Are Eligible For A Full Refund Or Replacement. Provided The Shipment Error Wasn't Due To An Error Made By The Person Placing The Order. For Example, Providing The Wrong Address Or An Address Without An Apartment Number Would Result In No Refund.

In order to maintain the validity of the warranty, it is important to report any damaged orders within 48 hours of receiving them. 

In The Event That Your Product Is Damaged Or Lost During Transit By Canada Post, We Kindly Request That You Inform Us Promptly. 

We Will Then Notify Canada Post, Who Will Reach Out To You For A Detailed Account Of The Incident. 

Following This, Canada Post Will Initiate An Investigation, Which Includes The Delivery Driver Retracing Their Steps In An Attempt To Locate The Parcel As Well As Canada Post's Fraud Team Throughly Investigates. 

This process may take up to 15 days, and we do not issue refunds or reship your order until the investigation is complete. 

We recognize the inconvenience this may cause and extend our sincere apologies in advance if this happens to you. Thank you for your patience and understanding.

We strive to maintain accurate stock levels on our website, but occasionally, our counts may be slightly off. Following a recent website update in early 2024, we've noticed a minor discrepancy with our inventory numbers, particularly with our bong accessories, bongs, and bong parts. Please note that our vaporizer stock remains highly accurate, with no issues reported.

We are diligently working to correct these discrepancies as swiftly as possible. Should there be any issue with your order, such as the need to replace an item or arrange a full refund, we will reach out to you within 5 business hours of your order being placed to resolve the matter promptly.

Thank you for your understanding and patience.

If You Receive A Free Gift Card From A Purchase You Made On Our Site. Please Note That These Gift Cards Are Redeemable On Future Purchases Only And Cannot Be Applied To The Purchase That Earned Them. To Ensure Fairness And Security, Thhe Gift Card Must Be Used With The Same Shipping Address And Account Details As The Initial Purchase. *You Will Receive Your Free Gift Card Via Email, Once Your Order Has Shipped. 

*Alternatively, If You Are Wanting To Purchase A Gift Card For Someone You Can Do That As Well.

If a parcel is returned to us due to an incorrect shipping address provided by the customer, or any error not attributable to our handling, the customer will be responsible for covering the return shipping fee to our warehouse, as well as the reshipment fee to send the parcel to the correct address.

If a customer fails to pick up their parcel within the shipping carrier’s hold window—typically between 5 to 14 days—the parcel will be returned to us. In this case, the customer will be responsible for the original shipping cost we paid to send the parcel, the shipping fee charged to return the parcel back to us, and the cost to reship it. If the customer opts for a refund instead of reshipment, they will receive a full refund minus the total shipping costs incurred.

We strongly recommend double-checking your shipping details and monitoring tracking updates to avoid delays and additional charges.

Yes, you do need to keep the box your vaporizer came in. We may require the serial number from your box for any warranty claims. If you prefer not to keep the box, please take a picture of it with your phone, ensuring the serial number is visible, so you have it for future reference.

While we’d love to handle warranty claims in-house, most vaporizer manufacturers now manage warranties directly. This streamlined approach ensures your device gets serviced by the people who know it best—fast, efficient, and hassle-free.

At Canadian Vaporizers, we handpick top-quality vaporizers and accessories to give you the smoothest experience possible. And while we don’t process warranty claims ourselves, we’ve absolutely got your back. If something goes wrong, we’ll help guide you through the warranty process with the original manufacturer.

Their dedicated support teams are pros at troubleshooting and resolving issues quickly. If your device qualifies for repair or replacement, they’ll take care of it according to their warranty policy—no guesswork, no runaround.

Need help starting a claim? Just reach out—we’re happy to point you in the right direction.

All bongs and accessories are covered under our arrival guarantee—if your item arrives broken or defective, we’ll make it right. To qualify for a refund or replacement, any damage or defect must be reported within 48 hours of claiming your parcel.

To start a claim, please contact us at: Sales@CanadianVaporizers.ca Or text us at 604-300-5993

Please note: Warranty coverage does not apply to items that are damaged after use or due to user error. We're always here to help, so don't hesitate to reach out if you're unsure whether your item qualifies.

• Self Inflicted Damaged Products
• Vaporizers with no damage or defects

If your vaporizer remains unopened and undisturbed within 14 days of delivery, you are eligible for a complete refund and may return the device. A minimum $20 shipping fee is charged for the original delivery. However, if the box has been tampered with or opened, returns are not accepted unless there is a verified manufacturer defect.

Please note: If the device has been opened and there is no physical or manufacturer defect, it is not eligible for return. That said, if you're experiencing a manufacturer defect, rest assured—your device is fully covered under the manufacturer’s warranty, and we’ll make sure it gets repaired or replaced as quickly as possible.

If your bong or accessories remain unopened and undisturbed, you are eligible for a complete refund and may return the products. A minimum $20 shipping fee is charged for the original delivery. However, if the box has been tampered with or opened, there are no refunds available.

At Canadian Vaporizers, we want your device working the way it should, hassle free. Most of the vaporizers we sell come with a manufacturer’s warranty, which means the brand that makes the device prefers to handle warranty claims directly. In these cases, the process is simple:

1. Take a quick video showing your device malfunctioning.
   
2. Send the video to the manufacturer’s warranty team.
   
3. They’ll send you the replacement part(s) needed to get your vaporizer back in action. No need to ship the original broken part or vaporizer back!
   

For products that are covered under our in-house warranty, the process is just as straightforward:

1. Send us a video of the device malfunctioning.
   
2. Once confirmed, we’ll ship you a brand-new replacement device free of charge, with no shipping costs on your end.
   
3. If the replacement device happens to break a second time, the customer will be responsible for covering the shipping cost on any future replacements.
   

We keep things as smooth and stress-free as possible so you can get back to enjoying your sessions without unnecessary delays.

Please be aware that each warranty claim must be submitted within 48 hours of receiving your product. This period begins on the delivery date, or the date you pick up the parcel from the post office. It's important to check your items upon arrival.

In the event that Canada Post damages your product during transit, you are entitled to either a full refund or a replacement shipment at no extra cost. However, if Canada Post misplaces your product, a full refund or replacement will be provided only if the shipping error was not caused by an error on the part of the person placing the order. For instance, entering an incorrect address would make you ineligible for a refund and you will be responsible for any extra shipping costs.

As a smaller Canadian company, your satisfaction is truly dear to us. We've experienced challenges with Canada Post misplacing our parcels, leading to significant losses in the past which hurts our company. For the seamless delivery of your order, we kindly ask that you double-check and provide accurate shipping details, ensuring your items reach you safely. Thank you for your understanding and support.

In the event that your product is damaged or lost during transit by Canada Post, we kindly request that you inform us promptly. We will then notify Canada Post, who will reach out to you for a detailed account of the incident. Following this, Canada Post will initiate an investigation, which includes the delivery driver retracing their steps in an attempt to locate the parcel as well as Canada Post's fraud team throughly investigates. This process may take up to 15 days, and we do not issue refunds or reship your order until the investigation is complete. We recognize the inconvenience this may cause and extend our sincere apologies in advance if this happens to you. Thank you for your patience and understanding.

In the rare circumstance that a product is incorrectly dispatched we will replace you items no questions asked!