Shipping policy

Shipping Carriers and Locations

We’re an online-only Canadian vaporizer store. Every order ships with Canada Post or Purolator using our corporate shipping rates, so you get the most affordable delivery options available.

Most orders ship from our primary warehouse in Vancouver, British Columbia. In some cases, or on request, orders may ship from our secondary warehouse in Brandon, Manitoba.

Free Shipping

All orders over $99 qualify for free Expedited Parcel shipping anywhere in Canada.

Note: Because of delivery issues in certain areas, we may ship free shipping orders with Canada Post instead of Purolator, even if you selected Purolator at checkout. If you pay for Purolator shipping, your order will ship with Purolator.

Order Processing Times

For the best chance of same-day shipping, order before 10:00am Pacific Time. Most orders ship within 24 hours, though some may occasionally take up to 48 hours. Shipping and delivery times may be longer during holidays and long weekends.

Order Confirmation

After you place your order, you’ll automatically get a confirmation by email and/or text. If you have any questions about your order, email us at Sales@CanadianVaporizers.ca or text 604-300-5993.

Discreet Packaging

All orders ship in plain packaging. There’s no Canadian Vaporizers logo or name on the box, and nothing that shows what’s inside.

Discreet Billing

We don’t offer discreet billing. Your purchase will show up on your statement as CanadianVaporizers.

Signature and ID Requirements

  • All deliveries require a signature. This is only to make sure your package doesn’t get stolen. It’s not an age check, and the delivery driver won’t know what’s inside. If you’d prefer no signature, leave a note in the Special Instructions box at checkout.
  • You don’t need to show ID when your parcel is delivered directly to your shipping address.
  • If you pick up your parcel from the shipping carrier, such as at a Canada Post location, you’ll need photo ID to prove it’s yours.

Incorrect Addresses and Missed Deliveries

Please double-check your shipping details before you order, including your apartment or unit number.

  • If a parcel is returned to us because of an incorrect address, or any other error not caused by us, you’ll be responsible for the return shipping fee to our warehouse and the cost to reship it to the correct address.
  • If you don’t pick up your parcel within the carrier’s hold window, usually 5 to 14 days, it will be returned to us. You’ll be responsible for the original shipping cost, the return shipping fee and the cost to reship it. If you’d rather have a refund, you’ll get a full refund minus the total shipping costs.

Damaged or Lost Packages

Please inspect your order as soon as it arrives. If your item is damaged or defective on arrival, you must report it within 48 hours of receiving it to be eligible for a refund or replacement. That window starts on the delivery date, or the day you pick up your parcel from the post office.

  • If Canada Post damages your order in transit, you’re entitled to a full refund or a replacement at no extra cost.
  • If Canada Post loses or misdelivers your parcel and you provided the correct address, you’re eligible for a full refund or reshipment.
  • If the problem was caused by an incorrect address entered at checkout, such as a missing apartment number, we won’t issue a refund, and you’ll be responsible for any extra shipping costs.

Claim Process for Damaged or Lost Packages

  1. Contact us as soon as possible to report the issue.
  2. We’ll notify Canada Post and file a claim on your behalf.
  3. Canada Post will contact you for a detailed account of what happened.
  4. Canada Post will investigate. The delivery driver retraces their steps to try to find the parcel, and Canada Post’s fraud team reviews the delivery.

This process can take up to 15 days, and we don’t issue refunds or reshipments until Canada Post has finished its investigation. Thank you for your patience and understanding.

Wrong Item Received

In the rare case that we ship you the wrong product, we’ll replace it right away for free.

Stock Availability

We work hard to keep our stock counts accurate, but they can occasionally be off. If there’s an issue with your order, like needing to replace an item or arrange a full refund, we’ll contact you within 5 business hours of placing your order to sort it out.

Payments and Verification

Credit cards: Please make sure your shipping address matches the billing address on your credit card account. If they don’t match, your order may be delayed while we complete extra verification steps. If our system flags an order as potentially fraudulent, we have the right to cancel and refund it.

E-Transfers: Send your e-Transfer to Sales@CanadianVaporizers.ca. We have auto-deposit turned on, so your bank shouldn’t ask for a security question. If it does, create your own question and email us the password, or use your order number as the password.

Order Cancellations

All cancelled orders are subject to a $10 cancellation fee, which covers the fees our payment processor charges us. If you ask to cancel and our warehouse can’t pull your order before it ships, you’ll be responsible for the cost of shipping the parcel to you and back to us.

Free Gift Cards

If your purchase earns a free gift card, we’ll email it to you once your order ships. You can only use it on a future purchase, not the order that earned it. It must also be used with the same account and shipping address as the original order.

Want to send a gift card to someone else? You can buy digital gift cards right on our site.

Contact Us

Have a question about shipping, delivery or your order? We’re happy to help.

Email: Sales@CanadianVaporizers.ca
Text: 604-300-5993