SHIPPING, WARRANTY AND RETURNS INFORMATION

For the fastest response, email or text us at Sales@CanadianVaporizers.ca or 604-300-5993.

We’re an online-only vaporizer store, and we’ve been serving Canadians since 2018. In that time, we’ve shipped thousands of orders across the country from our warehouses in Canada.

Our primary warehouses are in Vancouver, British Columbia, and we have a secondary fulfillment warehouse in Brandon, Manitoba. Most orders ship from B.C., but we occasionally ship from Manitoba when needed.

You can ship your order with Canada Post or Purolator at our corporate shipping rates, which keeps delivery fast and affordable. Orders over $99 ship free.

Once you place your order, our system automatically sends you a receipt by email and/or phone. For any other questions, text us at 604-300-5993 or email Sales@CanadianVaporizers.ca.

We’re an online-only company, and every order ships with Canada Post or Purolator. Most orders ship from our primary warehouse in Vancouver, British Columbia. In some cases, or on request, we may fulfill orders from our secondary warehouse in Brandon, Manitoba.

Our corporate shipping rates give you the most cost-effective delivery options available. Plus, orders over $99 qualify for free Expedited Parcel shipping anywhere in Canada.

Note: Because of delivery issues in certain areas, we may ship free shipping orders with Canada Post instead of Purolator, even if you selected Purolator at checkout. If you pay for Purolator shipping, we’ll ship your order with Purolator.

Discretion comes first in everything we ship. Your package won’t have any Canadian Vaporizers branding or anything that shows what’s inside, so your privacy is fully protected.

Most deliveries require a signature. If you don’t want one, just request no signature in the note box at checkout.

You don’t need to show ID when your parcel is delivered directly to your shipping address. If you’re picking it up from the shipping carrier, you’ll need ID to prove the package is yours.

No, we don’t offer discreet billing. Your purchase will show up on your statement as CanadianVaporizers.

For the best chance of same-day shipping, order before 10am Pacific Time. Most orders ship within 24 hours, though some may occasionally take up to 48 hours.

We’re a hard-working small Canadian company, so when you order with us, you can count on everything being taken care of. We know you want your order as soon as possible!

*Shipping and arrival times may be affected by holidays and long weekends.

When paying by credit card, please make sure your shipping address matches the address on your credit card account. If they don’t match, your order may be delayed while we complete extra verification steps. If our system flags an order as potentially fraudulent, we have the right to cancel and refund it.

We charge a $10 cancellation fee on all orders to cover the fees our payment processor charges us. If you ask to cancel and our warehouse can’t pull your order before it ships, you’ll be responsible for the cost of shipping the parcel to you and back to us.

Send your e-Transfer to Sales@CanadianVaporizers.ca. We have auto-deposit turned on, so your bank shouldn’t ask you for a security question or answer. If it does, you can create your own question and email us the password, or use your order number as the password. You can also email us at the same address if you need any help.

If you get a free gift card from a purchase on our site, you can only use it on a future purchase. It can’t be applied to the order that earned it. To keep things fair and secure, you’ll need to use the gift card with the same shipping address and account details as the original purchase. We’ll email you your free gift card once your order has shipped.

*Want to buy a gift card for someone else? You can do that too.

If Canada Post misplaces your order, you’re eligible for a full refund or replacement, as long as the shipping error wasn’t caused by the person who placed the order. For example, giving us the wrong address or leaving out your apartment number would mean no refund.

To keep your warranty valid, report any damaged order within 48 hours of receiving it.

If Canada Post damages or loses your product in transit, please let us know right away. We’ll notify Canada Post, and they’ll contact you for a detailed account of what happened.

Canada Post will then open an investigation. The delivery driver retraces their steps to try to find the parcel, and Canada Post’s fraud team also investigates.

This process can take up to 15 days, and we don’t refund or reship orders until the investigation is complete. We know this is inconvenient, and we’re sorry in advance if it happens to you. Thank you for your patience and understanding.

If You Receive A Free Gift Card From A Purchase You Made On Our Site. Please Note That These Gift Cards Are Redeemable On Future Purchases Only And Cannot Be Applied To The Purchase That Earned Them. To Ensure Fairness And Security, Thhe Gift Card Must Be Used With The Same Shipping Address And Account Details As The Initial Purchase. *You Will Receive Your Free Gift Card Via Email, Once Your Order Has Shipped. 

*Alternatively, If You Are Wanting To Purchase A Gift Card For Someone You Can Do That As Well.

If a parcel is returned to us because the customer gave an incorrect shipping address, or because of any other error that wasn’t on our end, the customer is responsible for the return shipping fee to our warehouse and the reshipment fee to send it to the correct address.

If a customer doesn’t pick up their parcel within the shipping carrier’s hold window, usually 5 to 14 days, it gets returned to us. In that case, the customer is responsible for the original shipping cost we paid, the fee to return the parcel to us and the cost to reship it. If the customer chooses a refund instead of a reshipment, they’ll receive a full refund minus the total shipping costs.

We strongly recommend double-checking your shipping details and keeping an eye on your tracking updates to avoid delays and extra charges.

Yes. We may need the serial number from your box for a warranty claim. If you’d rather not keep the box, take a photo of it with the serial number clearly visible so you have it for later.

Most vaporizer manufacturers now handle warranties directly, which means your device gets serviced by the people who know it best.

We don’t process warranty claims ourselves, but we’re still here to help. If something goes wrong, we’ll guide you through the warranty process with the original manufacturer. Their support teams can troubleshoot and fix issues quickly, and if your device qualifies for repair or replacement, they’ll take care of it according to their warranty policy.

Need help starting a claim? Just reach out and we’ll point you in the right direction.

All bongs and accessories are covered by our arrival guarantee. If your item arrives broken or defective, we’ll make it right. To qualify for a refund or replacement, you need to report any damage or defect within 48 hours of claiming your parcel.

To start a claim, email us at Sales@CanadianVaporizers.ca.

Please note: Warranty coverage doesn’t apply to items damaged after use or because of user error. If you’re not sure whether your item qualifies, just reach out and ask.

• Self-inflicted damage
• Vaporizers or products with no damage or defects

If your vaporizer is unopened and undisturbed, you can return it within 30 days of delivery for a full refund, minus a minimum $20 shipping fee for the original delivery. If the box has been opened or tampered with, we can’t accept the return unless there’s a verified manufacturer defect.

If the device has been opened and has no physical or manufacturer defect, it isn’t eligible for return. If it does have a manufacturer defect, it’s fully covered under the manufacturer’s warranty, and we’ll make sure it gets repaired or replaced as quickly as possible.

If your bong or accessories are unopened and undisturbed, you can return them for a full refund, minus a minimum $20 shipping fee for the original delivery. If the box has been opened or tampered with, no refund is available.

Most of the vaporizers we sell come with a manufacturer’s warranty, which means the brand prefers to handle warranty claims directly. Here’s how that works:

1. Take a quick video showing your device malfunctioning.
2. Send the video to the manufacturer’s warranty team.
3. They’ll send you the replacement part(s) you need to get your vaporizer working again. You don’t have to ship the broken part or vaporizer back.

For products covered under our in-house warranty, the process is just as simple:

1. Send us a video of the device malfunctioning.
2. Once we confirm the issue, we’ll ship you a brand-new replacement device free of charge, with no shipping cost to you.
3. If the replacement device breaks again, you’ll be responsible for the shipping cost on any future replacements.

Every warranty claim must be submitted within 48 hours of receiving your product. That window starts on the delivery date, or the day you pick up your parcel from the post office, so please check your items as soon as they arrive.

If Canada Post damages your product in transit, you’re entitled to a full refund or a replacement at no extra cost. If Canada Post misplaces your product, we’ll only provide a full refund or replacement if the shipping error wasn’t caused by the person who placed the order. For example, if you enter an incorrect address, you won’t be eligible for a refund, and you’ll be responsible for any extra shipping costs.

As a smaller Canadian company, your satisfaction really matters to us. We’ve had Canada Post misplace our parcels in the past, and those losses have hurt our business. To help your order arrive safely, please double-check that your shipping details are accurate. Thank you for your understanding and support.

If Canada Post damages or loses your product in transit, please let us know right away. We’ll notify Canada Post, and they’ll contact you for a detailed account of what happened. Canada Post will then open an investigation, where the delivery driver retraces their steps to try to find the parcel and Canada Post’s fraud team also investigates. This can take up to 15 days, and we don’t refund or reship orders until the investigation is complete. We know this is inconvenient, and we’re sorry in advance if it happens to you. Thank you for your patience and understanding.

In the rare case that we ship you the wrong product, we’ll replace it right away for free.