To claim warranty for a Bong or Accessory, please get in touch with us via email. Sales@CanadianVaporizers.ca Or Text 604-300-5993
We are strictly a reseller, all Warranty claims are managed directly through the products manufacturer/company, as they are best equipped to assist customers in troubleshooting their devices and products. We can assure you that they will take great care of you. Should the manufacturer determine your device to be defective, it will be replaced under their warranty terms. If you run into any issues please reach out to us and we will make sure your claim is resolved as fast as possible.
- Self Inflicted Damaged Products
- Vaporizers with no damage or defects
If your vaporizer box remains unopened and undisturbed, you are eligible for a complete refund. However, if the box has been tampered with or opened, there will be a restocking fee ranging from 5-50% depending on the circumstances, as well as a minimum shipping fee of $15. Please note that returns can only be made within 30 days of the product's arrival.
Yes, if your bong or accessory has not been tampered with or opened you may return for a full refund. If the box has been opened or tampered with you will be required to pay a 5-50% restocking fee depending on the situation and a minimum $15 shipping fee. Products are only eligible for return 30 days after arrival.
Please be aware that each warranty claim must be submitted within 48 hours of receiving your product. This period begins on the delivery date, or the date you pick up the parcel from the post office. It's important to check your items upon arrival.
In the event that Canada Post damages your product during transit, you are entitled to either a full refund or a replacement shipment at no extra cost. However, if Canada Post misplaces your product, a full refund or replacement will be provided only if the shipping error was not caused by an error on the part of the person placing the order. For instance, entering an incorrect address would make you ineligible for a refund
As a smaller Canadian company, your satisfaction is truly dear to us. We've experienced challenges with Canada Post misplacing our parcels, leading to significant losses in the past which hurts our company. For the seamless delivery of your order, we kindly ask that you double-check and provide accurate shipping details, ensuring your items reach you safely. Thank you for your understanding and support.
In the event that your product is damaged or lost during transit by Canada Post, we kindly request that you inform us promptly. We will then notify Canada Post, who will reach out to you for a detailed account of the incident. Following this, Canada Post will initiate an investigation, which includes the delivery driver retracing their steps in an attempt to locate the parcel as well as Canada Post's fraud team throughly investigates. This process may take up to 15 days, and we do not issue refunds or reship your order until the investigation is complete. We recognize the inconvenience this may cause and extend our sincere apologies in advance if this happens to you. Thank you for your patience and understanding.
In the rare circumstance that a product is incorrectly dispatched, arrives damaged, or if an item received is no longer required, we request you to notify us within 48 hours of receiving. Kindly, note that refunds can only be guaranteed for unused devices/products reported within 48 hours.